How TrueScripts Took A Quantum Leap in Network Security

ESI & Fortinet


Provides prescription benefit management expertise at a personal and customized level to ensure optimum value at the lowest possible cost.


Healthcare/Prescription Benefit Management

Number of Employees



Washington, Indiana

Supporting Lean Business

As a Prescription Benefits Management company, TrueScripts prides itself on providing “amazing care” to its customers.

It has assembled a large team of nurses, pharmacists, data scientists, legal experts, and care specialists, who all work together to help their customers and members better understand and navigate the rising costs associated with modern prescription drugs.

Over the past half-dozen years or so, the company has grown from 25 employees to 160 and counting.

But behind the scenes, their IT team is lean.

Chadd Smith, the IT Manager at TrueScripts, says, “Our team consists of myself, a systems administrator, and an infrastructure tech.”

That breaks down to about 3 people that are tasked with making sure the network is always up and running, secure, and compliant.

That’s why Smith decided to join forces with Fortinet Partner, ESI Technology Advisors, an IT organization based in Indianapolis, to make sure the TrueScripts network is running on all cylinders.

Smith says, “We’ve partnered with them for several years, so they already have the background knowledge and understand the intricate design of our system. They aren’t just a “transactional” business partner. They are a trusted advisor that we can bounce ideas off and ask questions to.”

The Evolving Security Requirements of IT

As TrueScripts has evolved, so too have the responsibilities of IT.

“Over the last three or four years our job has gone away a bit from doing just the typical IT tasks, like making sure everyone has connectivity and things like that, to a more security focus,” says Smith.

He adds, “30-40% of what we used to do before was security. Now security is 80-85 percent of what we do. The partnership with ESI and Fortinet is crucial to our security journey.”

TrueScripts turned to ESI in search of “bleeding-edge” solutions that could make its network as secure as possible.

David Hunnicutt, an Account Executive with ESI, says, “They initially came to us to replace the old firewalls they were using at the time. They wanted a product that was industry-leading and could scale because they were growing so fast.”

ESI recommended a variety of solutions from Fortinet, including, the FortiGate 100 F Series, FortiGate’s 400 E Series, and FortiClient, a fabric agent that delivers protection, compliance, and secure access in a single, modular lightweight client.

All Fortinet security solutions work together, are scalable, and can be managed from a single pane of glass.

According to Hunnicutt, “It came down to ease of manageability. The interface is very intuitive. The whole fabric model is great. You just don’t get that with other firewalls. They don’t have that true integration that works with everything in your environment. That’s what really makes Fortinet stand out.”

Andrew Hall, the Director of Sales with ESI, agrees, saying, “Bringing solutions together that are easy to manage and allows an organization to be efficient also helps mitigate risks. The fabric that Fortinet brings forward is meaningful, especially for a company like TrueScripts.”

Security & Compliance: Must-Haves in Today’s Digital Economy

The heavy investment in security isn’t just a “nice to have” in today’s hybrid digital workplace, it’s become a “must-have.”

Hunnicutt says, “Truescripts deals with personal, sensitive data every single day. There’s no room for a breach of any kind. With Fortinet technology in place, they feel like they are as secure as they can possibly be.”

Smith agrees. He says, “I don’t want to even think about the consequences if we didn’t invest in the Fortinet technology. If we had just one breach and our members had their data exposed, we’d be in big trouble, we’d lose all that business, and our reputation would be tarnished for a very long time.”

Any company dealing in the medical industry today must also deal with meeting the highest standards in regulatory compliance.

Hunnicutt says, “Companies spend hours and hours making sure they’re compliant. With Fortinet you don’t have to worry about that. It already meets the standards you need.”

The Look Ahead

So, what’s next for TrueScripts?

According to Smith, “What’s next” is always a topic of discussion.

“We’re always updating something or trying to make everything more secure,” says Smith. He adds, “It’s never done. Since we’ve already invested in the FortiGates, it only makes sense to add the FortiSwitches and access points and have it all in the same pane of glass. We look forward to remaining as secure as we can be, and we feel great about doing that with ESI and Fortinet by our side.”




Business Impact

  • More Secure Network
  • Simplified, more Efficient Network
  • Single Pane of Glass Management
  • More Secure User Experience for Remote Workers
  • Easy Integration & Scalability
  • Automatic Compliance


  • FortiGate 400 E Series. Combines AI-powered security and machine learning to deliver threat protection at any scale.
  • FortiGate 100F Series. Deeper visibility into the network to see applications, users, and devices before they become threats.
  • FortiClient. A Fabric Agent that delivers protection, compliance, and secure access in a single, modular lightweight client.
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Call: (317) 596-9891

(317) 596-9894