Ensure continuous and seamless business operations with our rapid and efficient resolution times for all critical IT issues.
Leverage over 27 years of deep industry expertise for comprehensive, exceptionally reliable IT helpdesk services.
Get expert, round-the-clock IT support anytime, anywhere with our dependable 24/7 helpdesk services.
Streamline your technology management with our comprehensive helpdesk services, providing dedicated support for 400 servers and 276 network devices.
Resolve critical IT disruptions quickly with our 30-second response time during peak operational hours.
Explore how we have driven transformation and success for businesses across Indianapolis.
At ESI, outstanding customer service is at the heart of what we do. We nurture transparency to create an environment of continuous improvement, ensuring every client interaction is exceptional.
Secure your business with our thorough IT risk assessments and robust security measures, designed to guard against all types of digital threats.
Keep your operations running smoothly with our managed backup and monitoring services, ensuring business continuity and minimizing operational disruptions effectively.
Get immediate support with our 24/7 specialized IT expertise. Our certified engineers are always ready to provide prompt, professional assistance.
Discover our all-encompassing helpdesk services and their potential to transform your business operations.
Experience unparalleled service continuity with our 24/7 helpdesk support services, ensuring your business operates smoothly around the clock.
Our expert technicians are always available to swiftly resolve any issues, significantly reducing downtime and maintaining high productivity, no matter the time of day.
This continuous support covers a wide range of technical problems from software glitches to hardware failures, providing you with peace of mind and steady operational flow.
Depend on us to enhance your business efficiency and allow you to focus on growth without IT disruptions.
Our comprehensive support services include both remote and onsite technical assistance, ensuring swift and efficient resolution of complex IT issues.
Our team of skilled technicians is equipped to handle a wide range of problems, from software glitches to hardware failures, minimizing downtime and maintaining high productivity.
Whether your needs are immediate or scheduled, our flexible support options guarantee that your IT infrastructure remains robust and operational at all times.
Our end user support services provide comprehensive assistance for all users and devices, ensuring seamless technology integration and functionality.
We offer support for a wide range of devices, including desktops, laptops, tablets, and smartphones, catering to diverse user needs. Our dedicated team is available to address any technical issues, provide software updates, and offer troubleshooting assistance.
This ensures that every user in your organization has the necessary tools and support to perform their tasks efficiently and effectively.
Our after-hours support services provide critical IT assistance outside standard business hours, ensuring continuous operational functionality.
Available 24/7, our support excludes New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas, during which we offer best-effort support.
For most after-hours requests, we typically bill time and a half for assistance unless a client has explicitly requested after-hours support in their contract, ensuring comprehensive and reliable coverage whenever needed.
Accelerate problem-solving with our advanced technical assistance services, available both remotely and onsite.
This rapid support effectively minimizes downtime, which can cost businesses up to $5,600 per minute.
Our helpdesk ensures that any IT issues are addressed quickly and efficiently, significantly reducing potential financial impacts.
We specialize in delivering immediate, effective solutions that keep your operations running smoothly and securely, providing you with the stability to focus on strategic business initiatives.
ESI offers a comprehensive range of helpdesk services tailored to meet the diverse needs of modern businesses.
Our services include 24/7 technical support, proactive IT maintenance, and rapid problem resolution, ensuring minimal downtime and optimal operational efficiency.
We specialize in custom solutions that align with your specific business requirements, from network security and software updates to hardware troubleshooting and user support.
Our team of certified professionals is dedicated to providing expert advice, empowering your business to thrive in a digital landscape.
ESI's helpdesk services are designed to enhance your IT infrastructure and support your growth by keeping your systems running smoothly and efficiently.
8050 Castleway Drive
Indianapolis, IN 46250
Sales: (317) 593-9130
Experience swift and reliable resolutions with ESI’s Helpdesk Services, ensuring your business stays ahead.
Leverage a variety of additional IT services and much more with ESI
Improving the first-call resolution rate by just 1% directly leads to a 1% increase in customer satisfaction, emphasizing the effectiveness of helpdesk services in enhancing your overall experience. This is precisely what we strive for - you can expect rapid response times and expert solutions from our team.
With 24/7 availability, we ensure minimal downtime and a proactive approach to maintenance and troubleshooting to prevent issues before they escalate.
We guarantee quality with our team of certified professionals who undergo rigorous continuous training in the latest technologies and support techniques.
Our high client satisfaction rate is a testament to our commitment to maintaining top-tier service standards and delivering exceptional outcomes. We consistently monitor and refine our processes to align with industry best practices, ensuring reliable and effective support.
Absolutely, our helpdesk services are designed to be scalable to support the growth and changing needs of any business.
We offer flexible, customizable solutions that can adapt to new challenges and demands. Our team works closely with you to understand your specific needs, ensuring our services support your operations at every growth stage and provide robust, responsive IT support.
Our helpdesk is equipped to address a broad spectrum of IT challenges, from routine software and hardware troubleshooting to more complex network issues and cybersecurity threats.
We provide end-to-end support, ensuring every aspect of your IT infrastructure is covered—whether it's immediate technical assistance, ongoing system maintenance, or preventive measures against potential vulnerabilities.
Our helpdesk is committed to responding to all inquiries within 30 seconds during business hours, ensuring prompt attention to your issues.
For critical issues, we aim for a resolution within four hours to minimize any disruption to your operations. This swift and effective response rate is part of our commitment to keeping your business operations smooth and efficient, helping to reduce potential downtime and operational losses.
Accelerate IT problem-solving with our advanced remote and onsite technical assistance, instantly available upon your request.
Stay ahead of evolving IT challenges with proactive system updates and maintenance, precisely tailored for your specific operational needs.
Protect your investments with our robust helpdesk solutions, supporting over 4,000 end users and ensuring a high client satisfaction rate of 96.5%.
Optimize your system performance with our helpdesk's quick escalations, resolving high-importance tickets within 12 hours for faster turnaround.
Empower your workforce with our friendly helpdesk support, greatly enhancing both productivity and overall IT user experience.
Electronic Strategies Inc
8050 Castleway Drive
Indianapolis, IN 46250
©2024 Electronic Strategies Inc
Call: (317) 596-9891
Indianapolis Managed IT Services
