Hear back from our support team in just 30 seconds during the day or 65 seconds after hours by phone
Get the help your computer users need through our online ticketing system in as little as 4 minutes.
Count on over 50 engineers, analysts, and technicians to uncover the right solution to your issue.
Receive a 10% service credit if your IT uptime falls below 95% while using ESI cloud backup or 15% credit if it falls below 90%.
Choose an established IT support provider that over 450 companies across America trust.
No matter your operating system, you can always trust ESI for customized service and support.
At ESI, we prioritize exceptional customer service. Our teams excel through teamwork, continuous education, honesty, and mutual respect.
ESI provides deep technical expertise in managing and supporting end-user systems and shared workstations. Our team expertly handles software updates, troubleshooting, and user account management.
ESI ensures that all applications are up-to-date and performing optimally. We can support and manage SaaS applications, email platforms, and remote access solutions.
Our risk management program is tailored to align with your specific needs. We monitor your systems for any undue risks or compliance violations, then provide remediation strategies.
Explore our comprehensive support services and how they can help your business.
93% of business owners report that at least one technology platform is vital for running their business. However, the average organization needs 3 different IT platforms to be successful.
If these platforms are inefficient, you may not meet your goals as quickly as you would like. Furthermore, if users experience frequent challenges, it can have a major impact on your bottom line.
ESI delivers expert technical support designed to conquer these exact obstacles. Our remote and onsite IT technicians are quick and efficient problem-solvers who can reduce potential downtime at your business.
Handling user accounts, updating software, and supporting remote access can be complex and time-consuming for businesses. These essential tasks are vital for smooth operations but can distract from primary business goals.
ESI offers specialized managed end user support on a per-employee basis and managed workstation support for shared workstations or kiosks.
We manage the intricacies of software maintenance, updates, and security, ensuring your technology infrastructure is robust and efficient.Our services also include troubleshooting, managing email, and SaaS applications.
Usually, network infrastructure tools last 3-5 years. However, if your system is underperforming or a major technology update occurs, you may have to update your network sooner.
ESI’s specialists will keep an eye on your network infrastructure. If you experience issues, we can solve them. If needed, we can also dispatch a local technician to set up or upgrade your onsite systems.
These services include servers, storage area networks (SAN), network attached storage (NAS), switches, routers, and wireless access points
Microsoft implements updates faster than many business leaders can keep up. Researching the latest best practices and implementing them can become very time-consuming.
As a Microsoft partner for over 20 years, you can trust ESI to manage your Microsoft systems and keep them up-to-date with the latest standards.
We help clients with Windows Server and Active Directory, and cloud platforms like Office 365 and Microsoft Azure. Our Microsoft-certified engineers are experts in system designs, migrations, deployments, and ongoing support.
Dealing with computer breakdowns can halt your business operations, causing frustrating delays and potential revenue loss. Timely and expert repair services are crucial to prevent these disruptions.
As a certified warranty repair center for brands like DELL, HP, and Lenovo, ESI is equipped to handle both straightforward and complex repairs.
We offer flexible service options at our location or yours. These options will be tailored to fit the portability of the equipment in need of repairs and your schedule.
Slow IT support can hinder business operations significantly. At ESI, we address this issue by setting clear benchmarks for success and aligning our actions directly with the needs of our clients.
We empower our support staff to make decisions that resonate with our core values of community, professionalism, and candor. The result is higher employee satisfaction and more effective solutions for our clients.
We also pride ourselves on building enduring relationships with clients. These relationships ensure that every support interaction is catered to your specific needs and processes.
Therefore, our recommendations will be practical, long-lasting, and include actionable steps that make sense for how you work.
See how our expert, yet affordable, IT support specialists can make a significant impact on your business operations.
Our team does more than offer IT support. When you partner with ESI, you’ll gain access to these additional IT services and more.
ESI resolves technical issues within an average time of 4 hours. This timeframe applies to all ticket classifications and technology types like end user support, servers, networks, firewalls, and cloud services.
However, your actual resolution time might be shorter or longer, depending on the complexity of the issue.
The difference between IT support and an IT help desk lies in their scope and function. IT support is a broad term that encompasses all types of technical assistance and services provided to maintain and fix IT systems and software.
On the other hand, an IT help desk is typically the first point of contact for users experiencing technical issues. The IT help desk focuses on solving immediate problems and answering queries to ensure smooth day-to-day operations. Examples of such issues include password resets, account issues, and minor software problems.
Having both an IT support and an IT help desk ensures comprehensive coverage of technology needs. The IT help desk offers immediate assistance for common user issues and ensures quick resolutions to everyday problems.
Using an IT help desk for these tasks frees up IT support to focus on more complex tasks, such as managing the IT infrastructure, solving advanced technical issues, and implementing system upgrades. This division of responsibilities enhances overall efficiency and allows for specialized attention to each need.
Since ESI is a B2B company, we focus on supporting business operations and networks. We generally do not support individual personal devices, except for BYOD devices that are connected to a current client's network.
You can get immediate IT support by calling (317) 596-9891 or by opening a ticket in our support portal if you are already a client with ESI. If you are not a client yet, please contact us to start your onboarding process.
Customized Client Solutions: ESI tailors unique IT strategies to meet specific industry and business needs.
Certifications: ESI boasts a range of certifications including Microsoft Silver, Fortinet NSE1-5 and 7, and Dell Enterprise expertise.
IT Issue Escalation: High-priority IT concerns are escalated within 30 minutes if ever needed.
Flexible Pricing Models: ESI can adjust pricing based on staff changes which ensures predictable and flexible budgeting.
Reliable Expertise: ESI currently supports 4,000 end-users, 400 servers, and 276 network devices.
Electronic Strategies Inc
8050 Castleway Drive
Indianapolis, IN 46250
©2024 Electronic Strategies Inc
Call: (317) 596-9891
IT Services in Indianapolis
