To provide that level of autonomy, ESI understands the importance of providing clear benchmarks for success and governance to support employees to make decisions that are in unison with ESI values and our client’s requirements. Moreover, by empowering employees to serve and lead in accordance with our standards, our employees are happier, and our resolution times are faster due to the removal of legacy bureaucratic structures. We believe our employees are our most valuable asset. ESI believes that when we provide exceptional service, we can build effective and long-lasting relationships between our employees, clients, and vendors.
ESI provides exceptional customer service by cultivating a culture of servant leadership that provides predictable, professional, and competent results. ESI’s high standard of service is achieved by building a community of skilled support teams that solve difficult problems through teamwork, education, honesty, and respect. ESI believes that excellence is a benchmark that can never truly be met, but through the endless pursuit of excellence we can continually improve and thrive.
Last, the most imperative value towards achieving success is candor. ESI believes that successful relationships and professional outcomes occur when organizations and people are forthright with their needs, pending problems, and mistakes. Leading with candor allows ESI to build successful relationships and provide predictable outcomes, and professional results.
Serving 500+ Customers
Veteran-Owned Small Business