Business communications, specifically business phone systems, have changed dramatically over the last few years. As more people work from home or work in a hybrid environment, the need for a different type of communication system is now more important than ever.

Today, there are more and better options than onsite systems and outdated phone lines from an incumbent telecommunications provider. Unified Communications (UC) provides a better solution for many small-to-medium-size businesses that is cost-effective and easier to manage compared to other options.

What is Unified Communications?

Unified Communications is a way of delivering enterprise voice communications and other collaboration applications such as unified messaging, presence, cloud faxing, video, and more under a single, connected platform.

UC is your business phone system that your provider manages. This means no more dealing with onsite switching equipment, paying maintenance fees, and other hassles of managing an onsite system.

Although UC might sound complicated it is really a way to simplify your business communications, often for much less than traditional phone systems.

Benefits of Unified Communications

Unlike traditional phone systems, UC is an all-in-one solution. Traditional systems require onsite switching equipment plus service from a telecommunications provider. Onsite systems also often require yearly maintenance and offer a lack of features such as voicemail-to-email and a softphone on your computer or mobile device.

With UC, your provider manages your business communications in the cloud which means no maintenance fees, system upgrades, or hassles on your end. Other benefits include seamless integration of communications among devices including your desk phone, computer, and mobile device. All of this leads to better communications, more collaboration, and improved efficiency.

Here are a few other benefits of Unified Communications:

1) Affordable

UC offers month-to-month service with no required long-term contracts. Upfront costs are low compared to traditional phone systems since there is no onsite switching equipment to purchase. The service is a simple and predictable monthly price.

2) Scalable

There are no system capacity issues. You can expand as you grow without adding expensive onsite switching equipment or incurring yearly maintenance costs.

3) Flexible

There is no need to buy and maintain separate phone systems. Instead, you can connect multiple business locations under a single platform. This allows for centralization and efficiency for your IT team.

4) Mobile

UC offers options to work anytime, anywhere; you’re no longer tied to the office for voice calls or other UC platform functionality. Additionally, you can support your field workforce with communication tools that increase productivity and provide flexible options for onsite staff to work remotely or in a hybrid environment while still being connected.

5) Connectable

UC connects your desk phone with your computer and mobile phone for a seamless communications experience. You also can connect and integrate with CRMs, Help Desk applications, and ERP systems.

Are you tired of managing an onsite phone system? Are you fed up with poor customer support from your existing provider? Ready for a solution that supports your entire office without purchasing expensive hardware? If you answered “yes” to any of these questions, it is time to look into UC solutions for your business.

Simplify and improve your business with Unified Communications. Contact ESI Technology Advisors today for more information.